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<\/p>\nUtility management has entered a new era, one defined by efficiency, innovation, and enhanced customer service. The City of Cartersville, Georgia, in partnership with Equipment Controls Company (ECCO), Sensus, and Utility Metering Solutions (UMS), has set a benchmark for this transformation with the deployment of the Sensus FlexNet\u00ae Advanced Metering Infrastructure (AMI) solution. This collaboration not only optimized resource utilization and improved billing accuracy but also elevated customer service to new heights.<\/p>\n
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A Collaborative Journey<\/strong><\/p>\n The journey began in February 2020, just before the onset of the global pandemic. Despite the challenges posed by COVID-19 and subsequent supply chain disruptions, the project persevered, extending over five years. Through teamwork, innovation, and resilience, 30,000 smart meters were installed across three utility verticals: gas, water, and electric.<\/p>\n Key Project Milestones:<\/strong><\/p>\n This timeline reflects not only the scale of the project but also the collaborative spirit that drove its success. Special recognition is due to Cartersville\u2019s city leaders, including City Manager Dan Porta and Assistant City Manager Freddy L. Morgan, for their steadfast support and vision.<\/p>\n A Modernized Utility System<\/strong><\/p>\n Smart Meters Deployed:<\/p>\n These smart meters replaced the labor-intensive manual reading process with an automated, efficient system that delivers real-time data. Departments initially hesitant about the change now wonder, \u201cHow did we manage before?\u201d<\/p>\n Infrastructure Enhancements:<\/strong><\/p>\n Overcoming Challenges<\/strong><\/p>\n The pandemic\u2019s impact on global supply chains necessitated creative problem-solving and adaptability. Despite these hurdles, the project stayed under budget, a testament to the dedication and expertise of all partners involved.<\/p>\n A Glimpse Inside the Process:<\/strong><\/p>\n\n
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Freddy L. Morgan, Assistant City Manager, reflected on the partnership: \u201cECCO has been an excellent partner… The City of Cartersville is better positioned because of our partnership with ECCO.\u201d<\/em><\/strong><\/p>\n